Most people want to give their clients/customers a chance to
express opinions, ask a question, maybe even submit an order through a
Contact Us page "form", exactly like the one we have on our site. This is a
great way to create personalization on your site, and promote communication.
Enter the world of ISP's (internet service providers). Your
ISP is directly responsible for ensuring that any e-mail, form or otherwise,
reaches it's destination... you. If you host with us, you know that we went
through a process to set up your website e-mail so it is directed to your
computer.
Unfortunately, ISP's are constantly under threat from
spammers. We all know the frustration of receiving e-mail we don't want, and
didn't ask for. So they are constantly tightening security to try to cut
down on this bane of the web.
Rarely, but it does happen... your ISP will do a security
update that will cut off your site e-mail. Although we have only had this
happen to one out of all our web hosting clients, we do encourage everyone
to "test" their website contact form at least monthly to ensure it is
working correctly. In the unlikely, but possible, event that your e-mail has
been inactivated due to a security measure, we can help you re-establish it,
but only if we are aware of the problem. In this, like keeping your site
updated, we depend on our clients to let us know, since it would require
hiring full-time employees here if we were to keep tabs on all our clients
sites, whether it be for outdated content, e-mail issues, etc.
Don't panic, this is a rare, rare occurrence. However, be
aware, and test your contact us "form" at least once a month!
Note: If your contact us page simply includes e-mail
addresses, you don't need to worry.